FAQ

Delivery times by country are being confirmed against our warm-weather rules. Pending Open Decision #8 Orders placed before 14:00 on a working day leave the atelier the next working day. See shipping & delivery for other countries.

Yes, with an insulated liner and cool packs. When the forecast on the route is too warm, we hold the order and email you a new dispatch date. Read the warm-weather policy.

Yes. Pick a date in the cart and we’ll plan dispatch so it arrives on time, weather permitting. The delivery calendar shows the cut-offs for holidays.

Yes. Add their address at checkout and a gift message in the cart. We print your message on a card and never put prices in the box.

Most boxes keep 4–6 weeks from dispatch at 15–18 °C. Fresh truffles are best within three weeks. Every product page lists its own shelf life.

Yes, with Build a ballotin: choose a size, then pick each praline.

Everything in vegan chocolates. They contain no milk, butter, cream or honey, but are made in an atelier that also handles milk.

Everything in no alcohol chocolates. Products with liqueur pieces say so next to the add-to-cart button.

On every product page, right next to the add-to-cart button, and in the Ingredients & allergens tab. See the allergen guide for an overview.

No. Our atelier roasts hazelnuts and almonds every day, so traces of nuts are possible in every product.

Quotes start at 25 boxes. Logo pralines start at 100 pieces. For fewer, order directly from corporate gift boxes.

Yes. Send us a spreadsheet of addresses and we ship each box separately with tracking.

Upload it with your quote or on upload your logo. We send a digital proof and print nothing until you approve it in writing.