Garantie qualité
Returns & quality guarantee
Chocolate can’t be returned once it has left us, but if your box arrives melted, broken or late because of us, we’ll make it right.
If something went wrong
Three steps
Take a photo
Of the box and the pralines, within 48 hours of delivery.
Email us
Send it to hello@example.com with your order number.
Choose
A replacement or a full refund, whichever you prefer.
Covered
What the guarantee covers
- Melted or bloomed chocolate on arrival
- Broken pieces or a damaged box
- Late delivery against the date you chose, caused by us
- Wrong items
Not covered
What it doesn’t
- Change of mind after dispatch (it’s fresh food)
- Parcels left in heat after delivery
- Wrong address entered at checkout
The Shopify refund policy says the same thing in legal language.