Livraison
Shipping & delivery
Chocolate is happiest between 15 and 18 °C. Here’s how we keep it there on the way to you.
Where and how fast
Delivery times
| Destination | Service | Usually arrives | Price |
|---|---|---|---|
| Belgium | Standard | To confirm (Open Decision #8) | €6.90, free from €60 |
| Belgium | Express | Next working day | €12.90 |
| Netherlands, Luxembourg | Standard | 2–3 working days | €9.90 |
| France, Germany | Standard | 2–4 working days | €12.90 |
| Brussels atelier | Click & collect | Same day if ordered by 12:00 | Free |
Orders placed before 14:00 on a working day are dispatched the next working day.
Every order
How we pack
Boxed to order
Your pralines are boxed the day they ship, never weeks before.
Insulated liner
A recyclable liner keeps the temperature stable.
Cool pack if needed
Added automatically in warm months, at no charge.
Tracked
You get a tracking link the moment it leaves.
Delivery calendar
Holiday cut-offs and a date picker. See the calendar
Warm weather
What happens above 25 °C. Read the policy
Quality guarantee
Melted or damaged? We replace it. How it works
Good to know
Delivery questions
How long does delivery take?
Delivery times by country are being confirmed against our warm-weather rules. Pending Open Decision #8 Orders placed before 14:00 on a working day leave the atelier the next working day. See shipping & delivery for other countries.
Do you ship when it’s hot?
Yes, with an insulated liner and cool packs. When the forecast on the route is too warm, we hold the order and email you a new dispatch date. Read the warm-weather policy.
Can I choose a delivery date?
Yes. Pick a date in the cart and we’ll plan dispatch so it arrives on time, weather permitting. The delivery calendar shows the cut-offs for holidays.