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Informations légales

Refund policy

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1. Fresh food

Chocolate is a perishable product, so we can’t accept returns for change of mind once an order has been dispatched.

2. Quality guarantee

If an order arrives melted, damaged, late through our fault or incorrect, contact us within 48 hours with a photo and we’ll replace or refund it.

3. How refunds are paid

Refunds go back to the original payment method within 10 working days.

4. More detail

See our Returns & quality guarantee page for the plain-language version.

Read the plain-language returns & quality guarantee.